Policy + FAQ

POLICIES 

PROCESSING + SHIPPING
For items made-to-order (e.g., calendars, prints, coloring books, customs), please allow 7 days processing time before shipping. You will be notified of the shipping information via email.

If the shipping address provided by the customer is incorrect and returned to sender, the customer is responsible for the re-shipping fee, which can be paid here on the site. As an alternative, local customers (Pittsburgh, PA) have an option to pick up the item that was mislabeled.

COMMISSIONS 

Do you do custom work? 
Yes, I do commissions! At least half of the work I do is uniquely created for individual customers. I love seeing your ideas come to fruition on canvas (or wood, or walls, etc.!).

I want a commissioned piece; where do I start?
Fill out the New Project Form here, and we will go from there! Expect an email response within 48 business hours. If you have an idea or are inspired by a piece I've previously done, add it to the notes on the form and let me know what's on your mind.

Do I need to pay a deposit for a commission?
Yes, a deposit for approximately 50% of the full price of your piece is required for materials and to begin designing. This deposit goes toward the amount of your final product, which is to be paid prior to shipment.

What are my payment options?
PayPal, Venmo, Cash App, Apple Pay, Zelle and old school cash are all accepted for the deposit and the full payment.

How do I know the status of my piece?
Commission pieces are begun once the materials deposit is paid. If you'd like to receive status updates throughout the process, just let me know! You will be sent an email when your piece is finalized and shipped, along with a tracking number.

How long do commissions take to complete?
Completion time varies case by case based on the size, concept, detail level and materials needed. Ordering a gift and need it by a certain date? Include the deadline in your email and we'll work out a schedule. 

Too busy to email me? Have other questions? Head to the Contact section, drop in some quick info and I'll be happy to address your questions/requests!

Email: JY.Originals(at)gmail(dot)com

Instagram: @JY.Originals

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